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Conversations

A dedicated admin screen (outside the settings tabs), linked from the sidebar. Native WordPress table with every recorded conversation.

Conversations

Search and filter​

  • Search by contact name, email, or phone.
  • Status filter: all / active / blocked.

Columns​

ID, Contact (name/email/phone if provided), Status, Strikes, Messages (message count), Last activity.

Per-row actions​

  • View conversation — opens a read-only screen with the full message transcript (see below) — previously only the message count was visible from this table.
  • Unblock — reactivates a specific blocked conversation (a precise alternative to "Unblock all conversations" in Moderation, which reactivates all of them at once).
  • Delete — permanently deletes the conversation and its messages. Asks for confirmation before running.

Conversation detail​

Conversation detail

Opened via View conversation on any row. Shows the conversation's status, strikes, contact info, and last activity, followed by the full back-and-forth between the visitor and the assistant — each message labeled Visitor or Assistant with its own timestamp. Useful for reviewing what a visitor actually asked, not just how many messages they sent. Unblock and Delete are also available from this screen.

Export contacts (CSV)​

One click downloads a CSV with every conversation that has at least one piece of contact data: ID, name, email, phone, consent date (if given), date. Useful both for sales follow-up and for privacy audits.