14-Day Refund Policy

At Fancy AI Chatbot, customer satisfaction is our top priority. We offer a flexible return policy that allows you to request a refund, no questions asked, within the first 14 days after purchasing our plugin.

Conditions for Refund

The refund request must be submitted within the first 14 days after purchasing Fancy AI Chatbot.

Refund Process

Once your refund request is approved, the refund is processed through our payment gateway, Lemon Squeezy. The payment gateway handles the actual refund, and the time it takes for the refunded amount to appear in your account may vary — this can take up to 10 business days.

If you request a refund, the refunded amount will be net of the payment processor's transaction fees and our cancellation charge — together approximately 8% of your original payment.

How to Request a Refund

To request a refund within the 14-day period, send an email to hi@fancychatbot.com with the following information:

• Your name and contact details.
• The order number of the purchase you wish to refund.
• The reason for your refund request. If you'd like, you can provide additional comments to help us improve our products and services.

Once the refund process with Lemon Squeezy is completed, we will respond to your email with the details.

Exceptions

This 14-day return policy does not apply to purchases made outside the 14-day window from the date of purchase.

At Fancy AI Chatbot, we continually strive to provide high-quality products and services. We value your feedback and suggestions and are committed to delivering excellent customer service. If you have any questions or need further assistance, please don't hesitate to reach out to us.