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Terms of use

Last updated: 13 / 08 / 2026

These Terms of Use (“Terms”) govern the purchase and use of Fancy AI Chatbot (the “Plugin,” the “Software”), offered by John Diaz, a natural person (sole trader) domiciled in Colombia, doing business as “Fancy” through fancychatbot.com (“we,” “us,” “Fancy”). By purchasing or using the Plugin, you agree to these Terms.

1. About the product

Fancy AI Chatbot is a self-hosted WordPress plugin: it runs on your own server (or your client’s, if you’re an agency), not ours. To generate replies, the Plugin uses your own API key from a third-party AI provider you choose and configure in the Plugin (currently Anthropic, OpenAI or DeepSeek) — we do not resell or bill AI usage; you pay that provider directly under your own account.

2. Account, license, and activations

  • Upon purchase, an account is automatically created on fancychatbot.com, linked to your email, where you can manage your license, billing, and site activations.
  • Each license has a site activation limit, based on the plan purchased.
  • The license grants you a non-exclusive, non-transferable, limited right to install and use the Plugin on up to the number of sites your plan allows — including client sites, if you’re an agency managing the Plugin on a client’s behalf. This does not authorize you to redistribute, resell, sublicense, or hand over the plugin file or your license key so a third party can activate it independently, outside your control.
  • You may release a site’s activation at any time (from the Plugin or your account) to reuse that slot on another site.
  • We reserve the right to disable a license in cases of fraud, non-payment, or use that breaches these Terms. A disabled license stops automatic updates and hides the chat widget from visitors on any site where it was active.

3. Acceptable use

You may not:

  • Decompile, reverse-engineer, or modify the Plugin to bypass the licensing system or activation limits.
  • Redistribute or resell the Plugin as a standalone product (beyond the permitted use in Section 2).
  • Use the Plugin in a way that violates applicable law or the usage terms of the AI provider you connect it to.

4. Your own AI key, credit usage, and AI-generated content

  • You are responsible for choosing your AI provider, for obtaining and maintaining your own API key with them, for the associated costs, and for complying with that provider’s own usage terms.
  • We are not responsible for credit consumption or spend incurred on your AI provider account, regardless of cause — traffic volume, misuse by third parties, a change in that provider’s pricing, or any failure of the Plugin, including its own daily spend-limit feature. The Plugin’s cost estimator and daily spend cap are provided as a good-faith aid to help you monitor your own usage, not as a guarantee that your spend will never exceed a given amount. Reviewing and adjusting these limits for your own usage is your responsibility.
  • Chatbot replies are AI-generated and may be inaccurate, incomplete, or inappropriate in some cases. We do not warrant the accuracy of AI-generated content, and we are not liable for decisions you or your visitors make based on it. The widget itself already displays a disclaimer to end visitors to this effect.
  • We are not responsible for the availability, pricing changes, or behavior of your AI provider’s API — that is a direct relationship between you and that provider.

5. Payments and billing

  • Payments are processed through Lemon Squeezy, our Merchant of Record — they handle billing, taxes, and invoicing on our behalf.
  • Founding Member pricing: if you purchased within the first 90 days of launch or among the first 200 licenses (whichever came first), your price is locked for life, including renewals, even if list price increases afterward.
  • We do not offer a free trial. Refund terms are governed by our separate Refund Policy — these Terms do not replace it. Nothing in these Terms limits any consumer right that cannot be waived under the law applicable to you, including Colombian consumer-protection law (Ley 1480 de 2011).

6. Updates and support

  • Automatic Plugin updates require an active, valid license. If your license lapses or becomes invalid, the Plugin keeps working normally for your visitors, but stops receiving updates until you renew.
  • Support is provided only to active licenses. Scale plan’s priority support is a best-effort commitment, not a service-level agreement (SLA) with guaranteed response times.

7. Intellectual property

The Plugin, its code, branding, and documentation are the property of John Diaz or its licensors. These Terms do not transfer any ownership rights in the software to you — only the license described above.

8. Privacy

The handling of your personal data (account, billing) and your site visitors’ data is governed by our [Privacy Policy], not by these Terms.

9. Warranties and limitation of liability

The Plugin is provided “as is,” without warranties of any kind, express or implied, including warranties of merchantability or fitness for a particular purpose. To the maximum extent permitted by law, our total liability to you for any claim related to the Plugin is limited to the amount you paid for the license in the past 12 months. We are not liable for indirect, incidental, or consequential damages.

10. Termination

We may suspend or terminate your license if you breach these Terms. You may stop using the Plugin and deactivate your license at any time; this does not, by itself, create a right to a refund beyond what our Refund Policy provides.

11. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified by email or via a notice in your account. Continued use of the Plugin after a change means you accept it.

12. Governing law

These Terms are governed by the laws of the Republic of Colombia, without prejudice to any consumer-protection rights that apply to you under the law of your own country of residence and cannot be waived by contract.

13. Contact

For questions about these Terms: hi@fancychatbot.com